Privacy Policy

About Xplorin

Xlporin together with the Xplorin mobile platform is owned and operated by the Indonesia Tourism Development Corporation (ITDC”) Companies and its affiliated company PT ITDC Nusantara Xplorin (“Xplorin” or “Us”). Xplorin was established under the Laws of the Republic of Indonesia with a Tourism Business, Licensing and Registration Certificate issued by DKI Jakarta Provincial Government No. 13/Y.1/31.71.06/-1.858.8/2019 dated 12 March 2019, we provide website and platforms available for iOS and Android (“Platforms”), as well as various media and other platforms that will be available in the future.


Definition of Privacy Policy

Privacy policy is a provision that regulates and/or explains all services that we have provided for you (“Users”) to use, both services that we operate ourselves and those that are operated through our affiliates and/or partners. To maintain your trust in us, we will always maintain the confidentiality in your personal data, because we consider your privacy to be very important to us. Our Privacy Policy have included an explanation of our procedures for collecting, using, disclosing, processing, and protecting your personal information that we collect (“Personal Data”) at the time when you register and/or place an order on all Xplorin platforms, then we will also record and store your Personal Data information. Any data that you provide, we will store and use for the purpose of providing products and improving services, such as but not limited to tokenization, accounting, billing, auditing, credit verification or payment purposes, as well as security, administrative and legal purposes, bonus point or any other forms, examination, maintenance system and development system, customer relations, promotions and assisting us in providing services to you in the future. In this regard, we may disclose your data to the companies in which Xlporin is part of it, product provider partners, other companies listed as partners, partner or the offers of Xplorin, companies appointed to process data that related to us, travel agents, legal and financial consultant, government and authorized judicial entity in any jurisdiction. Due to the importance of this Privacy Policy and other provisions in the use of our products, in order to maintain the security of your personal data, please read carefully all the provisions in this Privacy Policy and other provisions on our platform.

Collected and Used Information

We collect the Personal Data that you provide when using our platform. Such Personal Data includes but not limited to your name, login number and credentials, address, telephone, e-mail address, as well as our credentials such as your Identity Card (“KTP”) and/or passport, the information used for payment, debit and credit card information, and tourism location, name and location of the event, name and location of your accommodation and other Personal Data that may arise in the future. We may ask you to provide your travel preferences, feedback regarding your travels through your Xplorin. We also collect non-personally identifiable information (the data that cannot be used to identify you) such as including your IP address, operating system, browser, URL, page access times and other data related to the use of your computer (“IP Details”). All information we receive can be used by us to protect ourselves against all applicable legal claims related to the use of services and violations that you commit on our platform for all the provisions as stipulated in the Xplorin terms of service and guidelines, including but not limited to lawsuit and other legal proceedings. You are responsible for the confidentiality of your information and Personal Data, including being responsible for all the access and the use of the platform using your password and account and tokens that used by anyone, whether with or without  your permission. For the security of your confidential data, we strongly recommend you to keep your account and password in the best possible way and/or change your password periodically. Any unauthorized use, with your knowledge and permission you will be responsible for any losses incurred as a result of your negligence without your doing, and if your password and account were use without your permission or if there is any form of threat or violation in this platform, you must immediately contact our Customer Support at the number and address listed in our platform. 

The Platform Usage

By accepting the Terms and Conditions (“T&C”) of this platform, you have been given the unlimited and irrevocable and non-transferable flexibility and/or access authority to access and use the Xplorin for the purpose of service transactions with us. In using the platform, you will be given a unique password and account to enable you to access certain parts of our platform. At the time you use such password or account, you will be deemed to have the authority to access and use this platform in a manner that complies with the Terms and Conditions of this Privacy Policy and we have no obligation to investigate the source or authorization of such access in the usage of this platform, such as but not limited to producing, distributing, displaying, selling, renting, transmitting, creating derivative works, reverse engineering, decomposing this platform and others, you are also prohibited from doing or participating in associating, imaging, linking, affiliating with a platform that contains contents such as but not limited to infringement of intellectual property rights or other proprietary rights without the permission of the party who is legally authorized as owner, displaying content that contains pornographic, obscene, or moral violations, gambling, insults, slender and/or defamation, extortion, threats, fraud, and forgery. You are also prohibited from displaying content that causes and/or encourages hatred, hostility, incitement, threats, harassment and sacrificing a statement between certain parties with the elements of SARA or gender, sexual orientation, country of origin, nationality, belief, and other prohibited content based on applicable laws and regulations.  

Based on this Privacy Policy, we can determine or categorize you as a violator based on applicable laws and regulations and are harmful to our interest, then any violation that occurs results in the immediate revocation of the permission access granted in this provisions without prior notice to you and we have the right to refuse service, terminate your account, and/or cancel orders that you place, including but not limited to disclosing your identity in our database to the authorities on the basis of a valid warrant, and to our affiliated parties for the benefit of Xplorin services. You must be responsible for all losses that we or our affiliates and partners suffer, including but not limited to thrid party claims, along with other costs that may arise as a result of your behavior. With your consent, it has released us from responsibility for any claims, disclaimers, damages, or losses caused by users of the platform or the services contained therein.

Privacy Policy Update

We have the right from time to time to make updates or changes in the form of additions and/or reductions of entirely or partly of the provisions of the Privacy Policy from time to time without prior notice and we will notify all changes that we make through the Xplorin platform. We expect you to periodically check this policy. By accessing and using our services on an ongoing basis, we immediately assume that you understand and agree to all the privacy policy listed on our platform

Provision of Personal Data Information to Third Parties

Xplorin will not provide and share Personal Data to any third party without your permission. However, Xplorin may provide your Personal Data to third parties that employed to provide services on behalf of Xplorin, such as but not limited to web hosting, data analysis, legal compliance purposes, and the marketing of our products or services to you, as well as for transaction purposes such as credit and debit card, or other payment mechanisms. All these third parties will be under the responsibility on maintaining the security and confidentiality of Personal Data information and can only process Personal Data based on instructions from us. Xplorin will provide Personal Data only if there is consent from you, which is obtained after being identified by the parties who will receive the information and the content of the information to be provided. In addition, we may disclose your Personal Data without your notice (to the extent that there is no violation of laws or regulations) if one of the following occurs:

1. If we reasonably determine that your behavior can caused us or the third parties to suffer losses from the transfer of rights such as but not limited to double ordering, or incorrect information during registration which is prohibited in accordance with the Xplorin Terms and Conditions (“T&C”) and the provisions of laws and regulations;
2. if we feel the need to improve the quality of services and features with other third parties such as the local government or authorized public agencies or the party receiving the delegation of the authority and private parties;
3. if the disclosure of Personal Data is required by a court or similar judicial entity with the authority based on the laws and regulations and law enforcement officers with a legally valid warrant;
4. If the disclosure of Personal Data to the third parties is explicit or requested directly by you; and
5. If Personal Data is disclosed in connection with the transfer of ownership, such as but not limited to mergers, acquisitions, or other restructuring activities, the disclosure of Personal Data may be provided within the scope of the activity concerned

Waiver of Disclosure Terms

We cannot be held responsible in terms of disclosing Personal Data to third parties, if one of the things or actions below occurs:

1. If you voluntarily disclose your Personal Data to us (if you disclose Personal Data other than yourself when you make a booking in the form of accommodation facilities or certain tickets, then you are required to obtain consent form that person based on your responsibility);
2. If you disclose Personal Data to third party through us at your own request;
3. If Personal Data is provided by you yourself on a site that is not directly or indirectly related to us;
4. If the third party obtains Personal Data that can identify you such as but not limited to IDs, password, and others without any reason that can be associated with us.

Privacy Rule Change

We have the rights to make changes, additions or reductions entirely or partly to the private rules anytime without prior notice, and we will inform all changes in our Xplorin platform. We wish you to periodically check on the policy regarding this policy.By accessing and using services, we assume that you already understand and agree on the privacy policy stated on our platform.

Cookie Privacy

Cookie is a text file that contain information that downloaded to your device when you visit a platform or website. We use cookie for many reasons, such as tracking your particular data we need, tracking your transactions with our partners or associates, retracing your preferences and generally enhancing your experience when using a website. You can manage your platform to receive cookies.


We cooperates with third parties to assist in promoting and making interesting advertisement for you based on the use of platform which we conclude from the data that you use on our platform. Companies that cooperate with us also may use cookie to help tracking customer behavior to provide customized advertising across various services and products. In providing products and services, each company uses cookies according to the Personal Data, Privacy Policy and security policies of each company.


By reading this terms, access and use the platform or by order from the platform or by register for or use the services on the platform or by clicking the “Confirm” button or equivalent:

- Approved us and/or our affiliated companies to collect, use, disclose and/or process the Personal Data mentioned above for the purposes as described above; and
- Approved us and/or our affiliated companies to transfer your Personal Data out of the location of our company or our affiliated companies, and to our third party service providers, including suppliers, or agents for the purposes described above.

Withdrawing Consent

You can withdraw your consent to our collection, use or disclosure of your Personal Data at anytime, by giving us reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed on our platform. We will cease to collect, use or disclose your personal data upon notification, unless required by the law or if we have a legitimate business. Please note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able continue providing some of our services, and you agree that we will not be liable to you for any loss or damages arising out of or in relation to such termination of the service.

Access to or Correction of Your Personal Data

When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your Personal Data held by us contains errors or omissions, please log into your account on the platform and correct the Personal Data. In addition, please update your Personal Data through your account in a timely manner, should there be any changes.
If you wish to correct an error of any of your Personal Data held or control by us which cannot be corrected through our platform, to access your Personal Data held or control by us, or as regulated in applicable laws, please submit your request to our contact details listed in our platform. We may charge you a recovery fee of a reasonable nominal amount for access to such Personal Data.
To protect your privacy and security, we will verify your identity before granting the access or making changes to your Personal Data. We will endeavor to respond to requests for access or correction of your Personal Data as soon as possible

Transfer of Ownership

In the event of change of control or a change in ownership of entirely or partly of the Xplorin share ownership or our company, including brands or all types of intellectual property rights on the Xplorin platform, your Personal Data may/will be part of the transfer of such assets.

Applicable Law

For those who access our platform, both Indonesian citizens and foreigner who are subject to the Applicable Law of their countries, then based on this Privacy Policy, you will subject to and governed by and/or interpreted according to the applicable law in Indonesia, without affecting the principles of the rule of law.

Waiver of Legal Exceptions

We are a company registered in Indonesia, so this Privacy Policy has been prepared in accordance with the Indonesian Law. We do not represent or guarantee that this Privacy Policy complies with the Law and Regulations in which you are a foreign citizen.
To avoid any doubts about the legal exceptions, we require you to agree to this Privacy Policy so that you understand these legal exceptions,

Contact Us

if you have any questions or requests relating to this Privacy Policy, please contact our Customer Support at address listed in our platform.